Print

Blog Post List

You are viewing all posts for categories: service

Tips for Getting Better Gas Mileage

Published Tuesday, 16 August, 2011 by Holly Cline. Categories: Service.

If you're spending a mint at the pump with each fill-up, and who isn't, there's good news. By making just a few simple changes you can seriously increase your car's fuel economy. Here are ten easy tips for getting better gas mileage.

Stay in tune
Don't skip your car's regular maintenance. Sick cars work harder to do the same job. Bad spark plugs and timing are just a few…
read more

Performance Acura Customer Service Review

Published Tuesday, 10 May, 2011 by Holly Cline. Categories: Service, Testimonials.

Adrienne Tevis, my service writer, was a tremendous help in resolving my Acura's problem. My car is in great shape; Performance Acura did great work on my vehicle and I am impressed with the top-rate service.

-Steve, from Burlington, N.C.
read more

Performance Acura's Exemplary Service Department!

Published Tuesday, 25 January, 2011 by Holly Cline. Categories: Service, News.

Mr. Ramoin, (General Manager of Performance Auto Mall):

Thank you for following up.

Yes, they removed the stain and re dyed the leather. You cannot tell any difference. Great job.

I have owned Mercedes, Lexus' and BMW's before this Acura. I will say that the level of service and follow up that Performance has shown is exemplary, the best that my wife and I have experienced.

Kudos also to Brian Smith, our original sales?
read more

Customer Gives 9 Shout Outs to Performance Employees!

Published Tuesday, 18 January, 2011 by Katherine Richey. Categories: Service.

read more

Hurry! Limited Time Offer! Performance Acura's Winter Service Special

Published Monday, 17 January, 2011 by Holly Cline. Categories: Service.

Performance Acura  is proud to announce its Winter Service Specials! Performance Acura's Service department features the following specials for any Honda or Acura vehicle:

1.Oil Change: $29.95-excludes synthetic oil
2. Brake Special: $189.95/axle-includes machining brake rotors; exclude Brembo brakes
3. 27-Point Winter Inspection: Free to all Acura and Honda owners
4. Timing Belt Special: $599.95 for 6-cylinder vehicles. Some models/years will be more expensive. Water Pump and Accessory Belts are an additional price.
5. Hendrick Maintenance Plan Oil Change/Tire Rotation: $199- includes six oil changes with tire rotations (a $400…
read more

Navigating Our Website | Specials

Published Monday, 17 January, 2011 by Holly Cline. Categories: Parts, Service, Pre-Owned Inventory, New Inventory.

Welcome to Performance Acura's Website and Blog!

We are happy to feature our blogging tool as a way to update you not only on Acura News and Events, but also help you navigate our website!

This blog post focuses on Specials

Hurry! Check out our great Winter Service Special today before it is too late to save on five different great services at Acura's Service Center.

Looking to lease? Check out our January?
read more

Meet Dave!

Published Monday, 17 January, 2011 by Holly Cline. Categories: Service, News.

Meet Dave!

Performance Acura's Service and Parts Director

Performance Acura Service Department guarantees the lowest prices! 

Performance Acura will beat all service prices advertised by any Acura/Honda service department in the area!

Make your appointment with Performance Acura's Service Department today here !
read more

Letter from a Performance Acura Service Customer

Published Wednesday, 12 January, 2011 by Holly Cline. Categories: Service.

Mr. Gerald Ramoin
General Manager
Performance Auto Mall
1810 Durham-Chapel Hill Blvd.
Chapel Hill, NC 27514

Mr. Ramoin,

Usually, I do not write letters to companies, especially regarding exemplary service received from one of the company's employees. However, I recently had a very gratifying experience with the Acura Service Manager, David Voci.

It began when I experienced significant engine problems with my 2006 Acura RL. The vehicle was not operable and was 3,000 miles out of warranty. Mr. David Voci, the Acura Service Manager, took it upon himself to notify Acura of the peculiar problems with my vehicle. Based on Mr. Voci's description of my vehicle, Acura agreed to pay for a significant portion of the repair costs.

Mr. Voci went above and beyond his responsibility to ensure the problem was resolved and that it was repaired correctly. He made sure the engine was not just repaired, but replaced. He personally kept me informed of his correspondence with Acura and the status of the repair of my vehicle. He deserves recognition for his customer service and a job very well done.

Additionally, the service coordinator and the mechanic were both very helpful. The service coordinator allowed me to discuss the repair with the mechanic. I felt that also went a bit beyond normal customer service expectations. It helped me understand what went wrong and difficulty in getting the problem properly repaired.

All in all, I had an excellent service experience under very difficult circumstances. Until this problem occured, I was very happy with my vehicle and enjoyed driving it every time I got behind the wheel. When the nature of the problem was discovered, I knew that my satisfaction with the vehicle may change. The outcome of the repair would determine whether I would be very happy of very angry to have bought an Acura. Thanks to Acura and your Acura service team, I am very happy I bought this vehicle.

Thank you for all your efforts and I hope everyone at Performance has a very happy and prosperous New Year!!

Cordially,

Roger

cc: David Voci
read more