Click on one of the people below to find out more information.
Brian started as a mechanic in the Marine Corps in 1991. He led a platoon of mechanics from 1993-1995, and then started working with Performance in 1996 as the 2nd shift Service Advisor. In 1999, he moved to Acura as the Service Manager. From 2005-2010, he was the Service Manager for our BMW store, and now he is back in the Acura store as the Service Manager.
I love Performance and the Hendrick culture. It's great to be part of a world-class organization that cares so deeply about their teammates and clients.
Acura is my favorite car line. My family has owned 5 in the past 10 years including 3 currently. Acura is also world class and a good partner for the Hendrick organization as our commitments to customer care are so well aligned. Positive is how I live.
Performance Acura
Sales Consultant Sylvester Harrison
Receives Gold Level Recognition by Acura
Sylvester Harrison was recently honored by the Acura division of American Honda Motor Co., Inc., for achieving Gold level membership in the 2010 Council of Sales Excellence recognition program. This distinguished honor is awarded to a select group of Acrua Sales Consultants who consistently exhibit sales excellence and professionalism.
The Acura Council of Sales Excellence is an annual recognition program designed to encourage proffesional development and sales excellence throughout Acura dealerships nationwide. By measuring sales volume, client satisfaction, and professional knowledge, the program identifies Sales Consultants who excel at enhancing the client buying experience. The Gold level members being recognized this year have succeeded their given objectives and serve as tested leaders at their dealerships. These esteemed Sales Consultants were instrumental in Acura's sales resurgence in 2010.
Harrison has been named a member of the Council of Sales Excellence for the third time. He was among the 205, out of more than 2,000 Acura Sales Consultants to achieve Gold level membership in 2010. Sylvester has been proudly serving Acura clients at Performance BMW in Chapel Hill for 15 years.
Chris graduated in 1991 from Nashville Auto Diesel College and went that year as a Technician assistant, eventually becoming a line tech. In 1992, he went to work in the parts department and later became the parts manager.
Chris came to Performance AutoMall in 2010, working in the Chevrolet Subaru Porsche parts department. That November, he moved to Performance Acura and has since become a big fan of the Acura Brand.
I have a total of 21 years in the parts side of the automobile industry and have found Acura products to have a high level of engineering and quality built vehicles. After working for the Hendrick organization for the past 2 and half years, I've realized it is the greatest company to work for.
Adrienne graced the state of North Carolina after graduation from Ohio
University in 2008. Although a Bobcat, she loves those Buckeyes!
After
obtaining the position of a cashier in Performance Acura's service
department, she was quickly moved into the sales assistance position.
After a year of helping the sales team, Adrienne was promoted to a
Service Consultant.
In her spare time, she likes to spend time with ther Cav-a-Poo, Barkley, and her two kitties, Stokely and Isis.
I
love Performance because of my wonderful colleagues and the customers I
get to interact with everyday. They make it easy to enjoy my time at
work. I like helping customers and promise to make each visit to our
dealership memorable. Stop by and see me today!
John Prillaman got his start in the automotive business in 1988,selling
tires in Lynchburg, VA. He joined the Performance Acura team in July of
2001 after sever years at a dealership in Norfolk, VA. "Say yes and find a way to make it happen" is John's credo. "Customer service is my life, and I take my responsibility to my clients very seriously."
John's
hard work and dedication have earned him the Hendrick President's Club
award for outstanding achievement the past four years in a row. John won
the 2010 Acura service consultant challenge for Zone 4 (The
Southeastern United States). In June of 2011, John won the Acura service
consultant challenge for District 4B and competed at the Zone level in
Atlanta later that summer.
When not assisting his clients and
teammates, John enjoys time outdoors. An avid hiker and mountaineer, he
has participated in the Clim to Fight Breast Cancer five times, raising
money for breast cancer research. "The Climb has been a great way to support a cause I deeply believe in, while doing something I enjoy," says John.
A
native New Yorker
that tired of the cold, Michael met his wife of 30 + years in Florida,
and started his family, Erin & Brian, when relocating to North
Carolina in 1981. He roots for
Red Sox & Gators. Michael spent decades working in the restaurant
&
hospitality industry and moved to the automobile industry in 1994, with a
promise that he would not have to lie to a client. He has held many
positions with
the Honda / Volvo store, here in Chapel Hill.
At Performance Acura, I have had
a similar journey, having spent time in sales, before finding a home in our
Service Department. I look forward daily, to working with
our many loyal clients, as well as encouraging new acquaintances to join our
Acura family.
Mike's introduction into the auto industry happened early in his life, learning important tools of the trade from his father, who was a mechanic. Growing up, he learned about cars and developed a deep appreciation and love for this industry. Later, his experience as a service consultant began with Ford. Mike was able to gain over three years of experience excelling at customer service and becoming Master Certified on all Ford products. After that, he took time to travel the United States working for an ATM company that managed local and large out of state events; anything from the Ohio state fair, to the Indy 500, to all of the UNC athletic events. While he enjoyed this job thoroughly, Mike realized how much he missed working in the auto industry.
Acura has always been a product line that Mike's loved, and he has owned several in the past. As an Acura customer, Mike trusted Performance with his cars and found them to have premium customer service and the best technicians that he could find.
In my time with Performance thus far, I have been able to witness first hand, what sets Performance Acura apart from other dealerships in regards to customer service. I feel very proud to be a member of this team. I am excited to continue to learn everything I can about the Acura product, and take my customer service to the NEXT LEVEL. I feel honored to be a part of such a wonderful company that treats their employees and customers like family. I look forward to sharing my knowledge and passion for the Acura product with our customers.
T.J. has over 9 years of experience in automotive service
repair business. T.J. got his start at Ford Motor Company, and stayed there
until 2005. He then worked for Chrysler Group LLC, holding positions both as a
service advisor and parts counter-person. New to the Performance Acura
team, T.J. is excited about his future here.
According to T.J., "Customer satisfaction is my number one goal."
Al graduated from Cummings High School in 1987 and went straight to work for Chrysler as a tech for about four years. Al then left Chrysler to work for Nissan, where he worked as a tech for 10 years. Al then worked at Napa. For the past 16 years, he has worked on Honda and Acuras.
Curtis began as a parts advisor in 1986 for Singleton Chevrolet. He worked Coggin Pontiac from 1989 to 1993 before working at Chris Leith Chevrolet for 7 years. Curtis joined the Performance Acura parts team in 2010. He is GLAD to be part of the Performance team.
I began working on cars just after the purchase of my first car. Not knowing any thing about cars, when the front brakes needed replacement, I replaced them. When the clutch went out, I replaced it, learning all along the way. At the age of 17 I began to work for a small "Mom and Pop" shop, while attending night school to become an automotive technician. Several years and a few different independent shops later, I found my-self working at an Acura dealer in Northern VA. A year later, moved to NC, began working for Performance. I've been with Hendrick Automotive Group for just over four years now. In my spare time I enjoy hanging out with Ernie at the farm, since we are practically neighbors and all..
Acura Master Technicians have rigorous requirements they must meet. An Acura Master Technician must:
1 .Be 100% Acura trained. This involves performing (and passing) over 300 modules. About 200 of the modules are performed, and a test passed, online. About 100 modules are completed at an Acura training facility. These modules are real life, hands on repair scenarios graded by an instructor.
2. Be Automotive Service Excellence (ASE) master certified ( involves passing 8 ASE tests)
Acura Master Technicians have rigorous requirements they must meet. An Acura Master Technician must:
1 .Be 100% Acura trained. This involves performing (and passing) over 300 modules. About 200 of the modules are performed, and a test passed, online. About 100 modules are completed at an Acura training facility. These modules are real life, hands on repair scenarios graded by an instructor.
2. Be Automotive Service Excellence (ASE) master certified ( involves passing 8 ASE tests)
Acura Master Technicians have rigorous requirements they must meet. An Acura Master Technician must:
1 .Be 100% Acura trained. This involves performing (and passing) over 300 modules. About 200 of the modules are performed, and a test passed, online. About 100 modules are completed at an Acura training facility. These modules are real life, hands on repair scenarios graded by an instructor.
2. Be Automotive Service Excellence (ASE) master certified ( involves passing 8 ASE tests)